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Frequently Asked Questions
Q: Are you a manufacturer or a trading company?
A: We are an integrated industry and trade enterprise. Our main production facility is specialized in professional hotel amenities. You are welcome to visit our facility with advance notice.
Q: How can I obtain samples?
A: We provide free samples to new clients. However, clients are expected to cover the courier costs. This charge can be deducted from the final payment of a formal order.
Q: Do you accept OEM packaging and custom logos?
A: Yes, we specialize in OEM and ODM services. Please provide your design details before production starts so we can confirm the sample with you.
Q: What is the typical delivery time?
A: For a standard MOQ of 5,000 pieces, delivery usually takes 10 to 25 days, depending on the specific product style and order quantity.
Q: Do you accept small orders?
A: Yes. Whether you are a small retailer or a startup business, we are willing to support your growth and cooperate on smaller initial scales.
Q: What are your accepted payment terms?
A: For orders under 1000 USD, 100% in advance. For orders over 1000 USD, 30% T/T in advance and 70% balance before shipment. We also support various payment methods including L/C, D/P, and Western Union.